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Financial authorisation identifies a company and the activities it may provide. Before using a wallet or payment service, check the current TCMB register and scope. A licensed claim in an advertisement is insufficient on its own.
Regulator and institution type
The Central Bank of Turkey, TCMB, authorises and supervises payment and e-money institutions under Law 6493. This differs from licensing a bank and its banking activities.A payment institution is not automatically an e-money institution. An e-money institution may issue electronic value, while its additional payment services remain limited to its authorised scope. Read the legal company name and activities rather than relying on the app logo.
Seeking assistance with an application
What to check in the register
| Item | Look for | Why it matters |
|---|---|---|
| Legal name | The company named in your agreement | May differ from the brand |
| Institution type | Payment or electronic-money institution | Distinguishes the services |
| Activity scope | Services marked as authorised | Approval is not blanket permission |
| Restrictions or ended approval | Notes on restrictions, suspension, withdrawal or termination | May change permitted activities |
A documented 2026 development
A recent example is NXT Elektronik Para ve Ödeme Hizmetleri A.Ş., authorised by a TCMB decision dated 29 September 2026 and published on 3 October 2026. It covers e-money issuance and the specified payment activities. This concerns a particular company, not new approval for every payment app.Supervision may also restrict, suspend or withdraw permission. The 2025 supervisory results announced in January 2026 illustrate that point; they are not the results for the whole of 2026.
Making an online payment
Different authorisation statuses
| Status | Meaning to establish | Practical step |
|---|---|---|
| Valid approval within a scope | Specific services may be offered | Match the product to the permitted activity |
| Restriction or suspension | Some functions may not be available | Read the decision and notes |
| Approval withdrawn | A material change to legal permission | Review instructions concerning customer rights |
| Termination following a merger | The legal provider may change | Identify the successor and responsible company |
Authorisation and your balance
The law sets safeguarding obligations and responsibilities towards fund owners. It does not turn a wallet balance into a bank deposit or guarantee immediate resolution of every dispute.Before funding, check redemption terms, fees, limits and eligibility. Registration also does not prove that every website using the company’s name belongs to it. Match the website, app and support channels to official provider information.
Organising documents and an online application
A mismatch or disrupted service
Avoid adding funds until the situation is clear, and retain the contract, balance receipts and correspondence. Ask the company in writing about account status and the process for fulfilling its obligations or redeeming funds. Follow official instructions attached to any decision.If unresolved, check the appropriate TÖDEB or TCMB complaint route. Do not pay a stranger a licence-restoration or balance-release fee. Verify the official basis for any further payment demand.
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