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This thread explains how to use Technical Support to report faults and ask for help using the forum.
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When should I use Technical Support?
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Use this section if you encounter problems such as:
- Pages that will not load or display an error message.
- Difficulty logging in or activating your account.
- Being unable to post threads or replies, or upload images.
- Problems with language display, text direction, or formatting.
- Any unusual forum behavior that you suspect is a technical fault.
Questions about thread content or disputes between members should be sent to the forum team using the Report feature or direct messages. They are outside the scope of Technical Support.
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What should I include in a support request?
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To help us assist you quickly, include:
1. A short description of the problem in the title.
- Example: “I Cannot Upload Photos in the Reports Section”.
2. More detail in the post:
- What were you trying to do?
- Which section or page was affected?
- Approximately when did the problem start?
3. Technical details, where possible:
- Your device: computer, Android phone, or iPhone.
- Your browser: Chrome, Edge, Firefox, or another browser.
- A screenshot of the error, with any private information hidden.
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Important reminders
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- First, check whether the problem could be caused by your internet connection or device.
- Do not include passwords or other sensitive information in your post or screenshot.
- If the problem affects only your account, you can ask the forum team to follow up through direct messages after you have opened the thread.
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How are support requests handled?
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- Requests are handled by priority; problems affecting everyone take precedence over individual issues.
- Once the problem is resolved, the team will reply in the same thread and indicate that it has been “Resolved”.
- Some issues may take longer if they involve the server or software updates.
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If something is not working, or you are unsure how to use part of the forum, start a thread here using the steps above. We will try to help as soon as possible.
━━━━━━━━━━━━━━━
When should I use Technical Support?━━━━━━━━━━━━━━━
Use this section if you encounter problems such as:
- Pages that will not load or display an error message.
- Difficulty logging in or activating your account.
- Being unable to post threads or replies, or upload images.
- Problems with language display, text direction, or formatting.
- Any unusual forum behavior that you suspect is a technical fault.
Questions about thread content or disputes between members should be sent to the forum team using the Report feature or direct messages. They are outside the scope of Technical Support.
━━━━━━━━━━━━━━━
What should I include in a support request?━━━━━━━━━━━━━━━
To help us assist you quickly, include:
1. A short description of the problem in the title.
- Example: “I Cannot Upload Photos in the Reports Section”.
2. More detail in the post:
- What were you trying to do?
- Which section or page was affected?
- Approximately when did the problem start?
3. Technical details, where possible:
- Your device: computer, Android phone, or iPhone.
- Your browser: Chrome, Edge, Firefox, or another browser.
- A screenshot of the error, with any private information hidden.
━━━━━━━━━━━━━━━
Important reminders━━━━━━━━━━━━━━━
- First, check whether the problem could be caused by your internet connection or device.
- Do not include passwords or other sensitive information in your post or screenshot.
- If the problem affects only your account, you can ask the forum team to follow up through direct messages after you have opened the thread.
━━━━━━━━━━━━━━━
How are support requests handled?━━━━━━━━━━━━━━━
- Requests are handled by priority; problems affecting everyone take precedence over individual issues.
- Once the problem is resolved, the team will reply in the same thread and indicate that it has been “Resolved”.
- Some issues may take longer if they involve the server or software updates.
━━━━━━━━━━━━━━━
If something is not working, or you are unsure how to use part of the forum, start a thread here using the steps above. We will try to help as soon as possible.