🛒 E-Commerce in Türkiye: A Practical Guide
From Starting a Business to Selling, Operations and Export
This index helps you choose the right guide for your current stage. Start with the launch roadmap, then read the guidance relevant to your role, sales channel and customer’s country. Legal...
Selling in Türkiye
E-Commerce Exports
Shipping
Online Stores
Payment Gateways
Türkiye
Consumer rights
E-Commerce Guide
Store Profitability
Sales Channels
Refunds and chargebacks: the merchant evidence file in Türkiye
Link customer rights, refund references and dispute evidence without returning the same amount twice
A customer’s refund request, a gateway refund and a card dispute are three separate events needing linked records. You may refund...
Distance Selling in Türkiye: Purchase Contracts, Withdrawal and Defective Goods
Pre-purchase information, separate rights procedures and traceable refunds
A distance-selling policy must describe a purchase journey that can be carried out: what customers see before payment, what they receive...
🏗️ Buying Off-plan Property: Turn the Offer into Verifiable Documents and Payments
An unfinished project offers a defined promise of ownership, specifications and a delivery date, so its risks differ from buying an apartment you can inspect today. The price may be lower or instalments easier...
Property Developers
Consumer rights
Property Payments
Buying a Flat
Payment Safeguards
Off-plan Property
Property in Türkiye
Sale Agreements
Developer Due Diligence
Handover Dates
🛒 Consumer Rights in Türkiye 2026: Returns, Defects, Warranties and Complaints
1) Online purchases and shop purchases are different
Qualifying distance sales generally provide a 14-day right to withdraw without giving a reason, subject to statutory exceptions. Buying in a physical shop does not...
📦 A Policy Customers Understand and Stores Can Implement
Shipping, withdrawal, defects and refunds for consumer sales within Türkiye
A clear policy starts before payment and continues until the order is closed.
A returns policy is more than forgotten footer text; it is a promise tied to...
E-Commerce
Right of Withdrawal
Turkish Store
Defective Goods
Consumer rights
Customer Service
Refunds
Return Policy
Shipping Policy
Distance-Selling Contracts
Online Store Obligations in Türkiye: The Seller Compliance File
From business identity to customer rights and evidence of fulfillment
Organize business responsibilities before accepting public orders.
A polished page and an activated payment button are insufficient to launch a store...