حقوق المستهلك

  1. سفير تركيا

    E-Commerce in Türkiye: From Idea to Operations and Export

    🛒 E-Commerce in Türkiye: A Practical Guide From Starting a Business to Selling, Operations and Export This index helps you choose the right guide for your current stage. Start with the launch roadmap, then read the guidance relevant to your role, sales channel and customer’s country. Legal...
  2. سفير تركيا

    Refunds and Chargebacks in Türkiye: The Merchant Evidence File

    Refunds and chargebacks: the merchant evidence file in Türkiye Link customer rights, refund references and dispute evidence without returning the same amount twice A customer’s refund request, a gateway refund and a card dispute are three separate events needing linked records. You may refund...
  3. سفير تركيا

    Distance Selling in Türkiye: Contracts, Withdrawal and Defective Goods

    Distance Selling in Türkiye: Purchase Contracts, Withdrawal and Defective Goods Pre-purchase information, separate rights procedures and traceable refunds A distance-selling policy must describe a purchase journey that can be carried out: what customers see before payment, what they receive...
  4. حكايات تركية

    Buying Off-plan Property in Türkiye in 2026: Contracts, Payments and Handover

    🏗️ Buying Off-plan Property: Turn the Offer into Verifiable Documents and Payments An unfinished project offers a defined promise of ownership, specifications and a delivery date, so its risks differ from buying an apartment you can inspect today. The price may be lower or instalments easier...
  5. تركيا

    Consumer Rights in Türkiye 2026: Returns and Complaints

    🛒 Consumer Rights in Türkiye 2026: Returns, Defects, Warranties and Complaints 1) Online purchases and shop purchases are different Qualifying distance sales generally provide a 14-day right to withdraw without giving a reason, subject to statutory exceptions. Buying in a physical shop does not...
  6. المسافر

    Shipping and Return Policies in Türkiye: Rights and Practical Procedures

    📦 A Policy Customers Understand and Stores Can Implement Shipping, withdrawal, defects and refunds for consumer sales within Türkiye A clear policy starts before payment and continues until the order is closed. A returns policy is more than forgotten footer text; it is a promise tied to...
  7. المسافر

    Online Store Obligations in Türkiye: The Seller Compliance File

    Online Store Obligations in Türkiye: The Seller Compliance File From business identity to customer rights and evidence of fulfillment Organize business responsibilities before accepting public orders. A polished page and an activated payment button are insufficient to launch a store...
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