Refunds and chargebacks: the merchant evidence file in Türkiye
Link customer rights, refund references and dispute evidence without returning the same amount twice
A customer’s refund request, a gateway refund and a card dispute are three separate events needing linked records. You may refund...
Payment Problems in Turkish Stores: Declines, Pending Payments and Order Status
Verify each payment attempt before retrying or releasing an order
When a customer says their card was charged but the order remains pending, the most important decision is to verify the payment before requesting...
Payment Gateways in Türkiye: From Card Approval to Merchant Settlement
Track authorization, capture, refunds and the transfer to your bank
“Payment complete” on a customer's screen begins a financial process; it does not prove the order value has reached the store's bank account. Owners need to...