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  1. سفير تركيا

    Refunds and Chargebacks in Türkiye: The Merchant Evidence File

    Refunds and chargebacks: the merchant evidence file in Türkiye Link customer rights, refund references and dispute evidence without returning the same amount twice A customer’s refund request, a gateway refund and a card dispute are three separate events needing linked records. You may refund...
  2. المسافر

    Payment Problems in Turkish Stores: Declines, Pending Payments and Order Status

    Payment Problems in Turkish Stores: Declines, Pending Payments and Order Status Verify each payment attempt before retrying or releasing an order When a customer says their card was charged but the order remains pending, the most important decision is to verify the payment before requesting...
  3. المسافر

    Payment Gateways in Türkiye: From Card Approval to Merchant Settlement

    Payment Gateways in Türkiye: From Card Approval to Merchant Settlement Track authorization, capture, refunds and the transfer to your bank “Payment complete” on a customer's screen begins a financial process; it does not prove the order value has reached the store's bank account. Owners need to...
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